101 Activities for Delivering Knock Your Socks Off Service by Performance Research Associates PDF

By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

brand new buyers are not easy provider that's swifter, larger, and extra customized than ever sooner than. How can enterprises make sure that they're ready to fulfill that problem? the most recent addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for providing Knock Your Socks Off Service presents readers with the sensible instruments and good value education required to assist meet their consumers' wishes.

Taking the original place of seeing issues from the customer's viewpoint, this choice of enjoyable and enlightening routines teaches customer support managers and staff invaluable how you can aid their corporations offer world-class carrier, and is helping them create an motion plan for development. Written within the comparable obtainable and funny variety that made Delivering Knock Your Socks Off Service so renowned, this spouse advisor covers such subject matters as:

- how you can say no

- empathy vs. sympathy

- provider restoration

- listening

- e mail

- mobile abilities

- consumers from hell

- profitable phrases and soothing words

- awaiting buyer wishes

- construction reliability

- buyer suggestions

- protecting a tension log

- and extra

those easy yet potent actions take purely mins, yet bring actually strong, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates

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