By Performance Research Associates
Taking the original place of seeing issues from the customer's viewpoint, this choice of enjoyable and enlightening routines teaches customer support managers and staff invaluable how you can aid their corporations offer world-class carrier, and is helping them create an motion plan for development. Written within the comparable obtainable and funny variety that made Delivering Knock Your Socks Off Service so renowned, this spouse advisor covers such subject matters as:
- how you can say no
- empathy vs. sympathy
- provider restoration
- e mail
- mobile abilities
- consumers from hell
- profitable phrases and soothing words
- awaiting buyer wishes
- construction reliability
- buyer suggestions
- protecting a tension log
- and extra
those easy yet potent actions take purely mins, yet bring actually strong, lasting effects.
Read Online or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Extra info for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates